Shipping Policy
Fast, Tracked Delivery Across the UK & Europe
Every FrameOra order — standard or custom-cut — is dispatched quickly and shipped with a trusted courier, fully tracked from our workshop to your door.
This page covers dispatch times, delivery rates, courier partners, VAT and duties for European orders, and what to do if a delivery doesn’t go to plan.
Order Processing
How Quickly We Dispatch Your Order
Every frame is cut, finished and packed at our workshop before it ships — including custom-cut sizes.
I
Standard Sizes
In-stock standard sizes and colours are typically dispatched within 1–2 working days of your order being placed.
II
Custom-Cut Frames
Frames made to your exact dimensions via the Custom Frame Builder are cut to order and also dispatched within 1–2 working days, once production is complete.
Delivery Rates
UK & European Delivery Rates
FrameOra ships to the UK and 30+ European countries. Rates and transit times for our most-shipped destinations are below — other European destinations are calculated automatically at checkout.
| Destination | Courier | Delivery Time | Cost |
|---|---|---|---|
| United Kingdom | Royal Mail / DPD | 2–4 working days | From £3.99 · Free over £40 |
| Ireland | An Post / DPD | 3–5 working days | From €5.99 |
| Germany | DHL / DPD | 5–8 working days | From €7.99 |
| France | DHL / Colissimo | 5–8 working days | From €7.99 |
| Netherlands | PostNL / DPD | 5–8 working days | From €7.99 |
| Sweden & rest of EU | DHL | 6–9 working days | From €9.99 |
Free EU delivery is available on orders over €60 where offered for that destination. All EU prices include VAT via IOSS for orders under €150 — see the VAT & Duties section below.
Delivery Zones
Where We Deliver
UK & Ireland
Western Europe
Nordic & Southern Europe
30+ European Countries
Beyond the destinations listed above, FrameOra ships to 30+ European countries in total. Enter your address at checkout for an exact rate and estimated delivery window for your country.
VAT, Duties & IOSS
No Surprise Charges at Your Door
FrameOra is IOSS-registered (Import One-Stop Shop), so VAT is handled upfront for most European orders.
Order Tracking
Staying Up to Date With Your Delivery
Every order includes tracking, and you’ll hear from us at each stage.
Custom Sizing
Ordering a Custom-Cut Frame?
Custom dimensions are cut to order and dispatched within the same 1–2 working days as standard sizes. You’ll see an estimated delivery window before you check out.
Go to Custom Frame BuilderIf Something Goes Wrong
Delayed, Missing or Damaged Deliveries
Delivery Running Late
Transit times are estimates, not guarantees. If your order hasn’t arrived within the window shown at checkout, check your tracking link first, then contact us.
Parcel Arrived Damaged
Contact us with photos of the item and packaging as soon as possible — see our Returns & Refunds Policy for how damaged orders are resolved.
Address Errors
Please double-check your shipping address before confirming your order — we begin production quickly, so changes after dispatch may not be possible.
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1200 × 800 pxA FrameOra order, securely packaged and ready for courier collection — replace with your own photograph.
Why Ship With FrameOra